Privacy Policy

Last updated: 2026

Information We Collect

When you submit a service request, estimate request, or maintenance plan form on this site, Houston Premier Comfort collects the information you provide, including your name, phone number, email address, service address or ZIP code, and details about your HVAC needs. When you call our AI booking assistant, Mia, we may also store a transcript and recording of the call along with the structured information Mia collects (service type, urgency, preferred time, address or ZIP).

How We Use Your Information

We use the information you provide to schedule and deliver HVAC services, follow up on requests and estimates, send appointment reminders, and improve our service. We do not sell your personal information.

SMS Communications

If you opt in to SMS messages, you may receive appointment-related text messages from Houston Premier Comfort. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. We store your consent (timestamp, source, and phone number) as a record of your opt-in.

Data Security

Your information is stored securely in our customer system. Access is limited to authorized team members for the purpose of serving your request.

Contact

Questions about this policy? Email service@houstonpremiercomfort.com or call +1 (985) 616-9345.

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